Privacy Policy

Introduction

At Lantern Cove, we recognize that families entrust us with sensitive personal information about their loved ones when considering or choosing residential care. This Privacy Policy explains how we collect, use, protect, and share information about prospective and current residents, family members, and website visitors.

Our commitment is to handle all personal information with care, transparency, and in accordance with Thai data protection laws and international standards where applicable.

Information We Collect

Personal Information Provided Directly

When families contact us or when residents move to Lantern Cove, we collect:

• Name, age, and contact information of prospective or current residents
• Names and contact details of family members or designated contacts
• Health information relevant to providing appropriate care and support
• Dietary preferences and restrictions
• Emergency contact information
• Financial information necessary for billing and payment processing

Information Collected Through Website Use

When visiting our website, we may collect:

• Email address and name when you submit contact forms
• Technical information such as browser type and device information
• Usage data about how you navigate our website
• Cookie data as described in our Cookie Policy

Information from Third Parties

In some cases, we may receive information from healthcare providers or previous care facilities with appropriate authorization to ensure continuity of care.

How We Use Information

We use collected information for the following purposes:

Providing Care Services

• Assessing suitability for residency and determining appropriate care plans
• Providing daily care, meals, and activity programs
• Coordinating with healthcare providers when necessary
• Communicating with family members about resident wellbeing

Administrative Purposes

• Processing payments and managing billing
• Maintaining records required by Thai regulations
• Responding to inquiries from prospective residents and families
• Improving our services and facilities

Communication

• Sending updates about residents to family members
• Responding to questions or concerns
• Providing information about programs and activities

We do not use resident information for marketing purposes or share it with third parties for their marketing use.

Data Protection and Security

We implement appropriate security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction:

• Physical records are stored in secure, locked facilities with restricted access
• Digital records are protected with encryption and password protection
• Access to personal information is limited to staff members who require it for their duties
• Staff receive training on data protection and confidentiality
• We use secure methods for transmitting sensitive information
• Regular reviews of security practices and updates as needed

While we take these precautions seriously, no method of transmission or storage is completely secure, and we cannot provide an absolute guarantee of data security.

Information Sharing and Disclosure

We share personal information only in the following circumstances:

With Consent

We share information with family members and designated contacts as authorized by residents or their legal representatives.

Healthcare Providers

We coordinate with doctors, therapists, and other healthcare professionals when necessary for resident care.

Service Providers

We may share limited information with vendors who provide services such as food supply, maintenance, or administrative support, under confidentiality agreements.

Legal Requirements

We disclose information when required by Thai law, regulation, legal process, or governmental request.

Emergency Situations

We share information when necessary to protect the health and safety of residents or others.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and as required by Thai law:

• Current resident records are maintained throughout residency and for seven years afterward
• Inquiry information from prospective residents is retained for two years
• Financial records are kept according to Thai accounting regulations
• Health information is retained as required by healthcare regulations

After retention periods expire, information is securely destroyed or anonymized.

Your Rights

Under Thai data protection law, residents and family members have the following rights:

• Access: You may request to review the personal information we hold about you
• Correction: You may request corrections to inaccurate or incomplete information
• Deletion: In certain circumstances, you may request deletion of personal information
• Restriction: You may request that we limit how we use certain information
• Objection: You may object to certain types of data processing
• Data Portability: You may request a copy of your information in a commonly used format

To exercise these rights, please contact us at:

We will respond to requests within 30 days. In some cases, we may need to verify your identity before processing requests.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website usage. For detailed information about how we use cookies, please see our Cookie Policy.

Children's Privacy

Lantern Cove provides services for elderly adults and does not knowingly collect information from individuals under 18 years of age. Our website and services are not directed at children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify current residents and families directly
• We will post the updated policy on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: